Perfectly protected with IQOS Care Plus

Benefit from our free and comprehensive additional services for your IQOS.

International assistance

IQOS Care Plus provides coverage even when you're travelling abroad. Our international hotline is there to help in the event of a warranty claim and, as needed, to replace your defective device for free.

Accidental damage coverage

If you accidentally damage your IQOS device, we'll replace it for free. Even in the event of a damage caused by you, with IQOS Care Plus.

Registration is easy.

First of all you need a user profile on Log in to your existing account or register for a new one using the link below.

Secondly, your device has to be registered. You can easily register your device in your "My Devices" section within your user profile by clicking on "Add a device" and following a few simple steps.

If your IQOS is already registered you can automatically enjoy the free service package of IQOS Care Plus for your device.*

*Terms and conditions apply.

Register for free

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International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know. Free replacements are also possible there.

Learn more

Voluntary warranty

From us to you: We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

Learn more


Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. Around the clock.

Learn more

Got a question?
Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our IQOS experts in real time. They’re available every day from 8:00-21:00. Just send us a message and we’ll answer within seconds. 

Let's chat

Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. 

Our Facebook Page

Visit us on YouTube

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube channel.

Our YouTube Channel

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Get in touch