IQOS 3 Guide

Girl showing a gold IQOS holder

Getting started with your IQOS 3

  1. Tap the button on your IQOS 3 Pocket Charger to check your battery level. When you see the lights, it's ready to use. If your Pocket Charger doesn't power up, hold down the button for four seconds or plug your device into a power outlet using an IQOS AC adaptor and cable. 
  2. Open the Pocket Charger door, insert the Holder into the charger, then close. A flashing light at the top of your device will let you know it’s charging. 
  3. When it's ready to use, gently insert a tobacco stick, without twisting, into your Holder. Then press and hold the Holder button. One vibration and lights pulsing slowly means it’s getting ready. Two vibrations and both status lights on mean it's ready to use.
  4. If your Holder light starts to fade, your IQOS 3 needs a charge. Remove the tobacco stick, and recharge using the IQOS AC adaptor and cable.
A boy and a girl talk with a gold IQOS DUO in her hand

Charging your IQOS 3

  1. Take out your used tobacco stick. 
  2. Put your IQOS 3 Holder in the Pocket Charger and close the door. The bar lights at the top will let you know the charge level. When you see a small light flash, your Holder is charging.
  3. After a few minutes, the small light will stop flashing. Your Holder is now charged and ready to use.
  4. When the battery lights on your Pocket Charger fade, plug it into a power outlet using your IQOS cable and AC power adaptor to recharge.
Girl showing a gold IQOS holder

Cleaning your IQOS 3

  1. Wait for your IQOS 3 Holder to cool down then slide the cap off.
  2. Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it. 
  3. Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It’s as simple as that.

Tips from us, to you

How to insert the Heets correctly in the IQOS 2.4

Inserting your tobacco sticks correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your tobacco stick into your IQOS 3 Holder, don't twist or force it in.

Read tutorial

How to charge your IQOS 2.4 device

Keeping on top of your battery power

Charging your IQOS 3 Pocket Charger daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.

Read tutorial

IQOS 2.4 battery power on top

Starting up your IQOS 3 device

Press and hold the Holder button once, then release. Once the light stops flashing, it's ready to use.

Read tutorial

That’s not all. There’s more useful information in our IQOS 3 User Guide.

Our IQOS 3 User Guide will let you delve deeper into how your device works and how to use it.

User Guide

Black IQOS 3 on a working desk

Something we haven’t covered?

There are several ways you can reach us.

 

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ


Use our live chat

Chat to our IQOS experts in real time. They are available Monday to Friday 8:00 – 22:00,or during the weekends and holidays 10:00 – 18:00. Give them a message and they’ll say hello within seconds. 

Let's chat


Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. 

Our Facebook Page

 

Send us an email

Write to us. Our inbox is never too full.

Email us