Terms and Conditions Care+


CUSTOMER CARE Czech Republic
Toll-free hotline: 800 413 413
E-mail: contact.cz@iqos.com
Website: www.iqos.com
Address: Philip Morris ČR a.s., Vítězná 1, 284 03 Kutná Hora

What CARE PLUS covers

Enjoy the Care Plus benefits for free (no fees will be charged). 

One free replacement during the first 24 months from purchase of the IQOS holder and one free IQOS pocket charger replacement in the case of physical damage (for IQOS heated tobacco devices) and one free replacement in the case of physical damage to an IQOS VEEV..

In the case of malfunctioning, free door-to-door (courier) replacement service. 

24/7 assistance on foreign trips (for IQOS heated tobacco devices). 

In the event of device failure abroad, we ensure quick and free replacement anywhere in the world where international assistance for IQOS heated tobacco devices is available. 

You automatically attain these Care Plus benefits if you register yourself and your device on www.IQOS.com or at an IQOS brand store.